Who We Are

Controller: Commert
Contact: [support@commert.com]

Scope

This policy covers personal information we process when you use Commert websites, apps, and services (“Services”), or interact with us (support, marketing, partnerships).

Data We Collect

• Account & profile: name, email, phone, business details, billing/shipping addresses.
• Store & content: product/catalog data, media, price lists, discounts, inventory.
• Transactions: order details, payment status, refunds, tax amounts (card data handled by payment gateways).
• Usage & device: IP address, device/browser, language, pages viewed, time on page, clickstream, referrers.
• Support & communications: tickets, chats, emails, feedback, surveys.
• Cookies & similar tech: identifiers for essential operations, analytics, preferences, and marketing (see Cookie Policy).

How We Use Data

• Provide, operate, and improve the Services.
• Process orders, payments, returns, and customer support.
• Personalize dashboards, recommendations, and communications.
• Measure performance, debug, and prevent fraud/abuse.
• Comply with legal obligations.

Legal Bases (where applicable)

• Contract performance (providing the Services).
• Legitimate interests (security, improvement, analytics).
• Consent (marketing, non-essential cookies).
• Legal obligations (tax, accounting, KYC if applicable).

Sharing

• Service providers/processors: hosting/CDN, analytics, email/SMS, support, payment gateways, tax/shipping partners.
• Payments: processed by third-party gateways (e.g., Razorpay, Stripe, PayPal). We receive tokens/status, not full card details.
• Business transfers & legal: in a merger/acquisition, or where required by law or to protect rights/safety.

International Transfers

Data may be stored/processed outside your country. Where required, we use appropriate safeguards (e.g., contractual protections).

Retention

We retain data while your account is active and for a reasonable period thereafter (e.g., for disputes, tax, accounting, fraud prevention), then delete or anonymize it.

Your Rights

Subject to law, you may request access, correction, deletion, restriction, portability, or object to certain processing. Email [support@commert.com]. You can opt out of marketing via the unsubscribe link.

Security

We use administrative, technical, and organizational safeguards appropriate to the risk. No method of transmission or storage is 100% secure.

Children

Commert is not intended for children under 13 (or the age of digital consent in your region). We do not knowingly collect their personal data.

Third-Party Links

External sites and services have their own privacy practices. Please review them.

Changes

We may update this policy. We’ll revise the “Effective” date, and for material changes, may notify you via email or in-app.

Contact

Questions or requests: [support@commert.com] |  India